Customer Service Policy
Kids Toys is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.
Please check your receipt/order confirmation carefully to ensure your order is correct. This receipt/order confirmation is required for any returns or later queries. If there are any errors on this receipt/order confirmation, please contact us immediately via our contact page to address any concerns.
Users using the checkout pages or using the various contact forms such as Enquiry or Catalogue download may have their email addresses added to our subscription list. Users are free to unsubscribe at any time by using the link on any mail outs. These email addresses will not be shared with any third party.
Terms of conditions - Website Use
Kids Toys owns and operates this website. By using or accessing this website you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions. If you do not agree to the terms and conditions, please do not use this website.
The Kids Toys website is designed for online Personal shopping only. Any bulk orders of items that are deemed to be beyond personal shopping levels may be cancelled at our discretion and payment refunded. All transactions are processed in New Zealandn Dollars inclusive of GST.
Ownership of Website and Content
Kids Toys owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of New Zealand and may not be used without written permission by Kids Toys. No trademark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of Kids Toys or of the relevant trademark owner.
Non-excludable Rights
For the purposes of these Terms and Conditions, Non-Excludable Rights means any rights you may have under any applicable law (including the New Zealandn Consumer Law) that cannot be excluded, restricted or modified by agreement of the parties.
Security
Subject to the Non-Excludable Rights, Kids Toys does not guarantee any data or program available for download on this website (or any linked website) is free of viruses or other spyware, and you agree that you assume the risk of any damage to your computer as a result of using this website, except to the extent caused or contributed to by the negligence of Kids Toys.
Third Party Content
This website contains information from or hyperlinks to websites operated by third parties. Kids Toys provides such information and hyperlinks for your convenience only but is not responsible for and does not endorse the content of any such information or website.
YouTube and Video content may be sourced from International sites and may include International pricing (eg US or UK pricing in some cases) or styles not available locally. Demonstration internet links referred to and Video content used in this website are not endorsed by Kids Toys. Some offers may continue beyond the sale end date. Limited Stock items may not be available at all stores.
Revisions of Terms & Conditions
Kids Toys may revise its Terms & Conditions at any time in its absolute discretion by posting revised terms, and these revisions will be effective immediately upon posting to, or removal from, the website. Your continued use of the website thereafter constitutes your acceptance of any revised terms to the website. If you do not agree to any revisions, then you must immediately stop using the website. If any of the terms are found to be unenforceable, you agree that the remainder of the Terms of Conditions remain in full force and effect.
Liability
Kids Toys provides this website and its contents on an "as is" basis, and makes no representation as to the accuracy, completeness, currency or reliability of the information contained on this website. Subject to the Non-Excludable Rights, Kids Toys will not be liable in contract, tort (including negligence) or otherwise to you for any direct, special, indirect or consequential loss or damage (including loss of profits or loss of data) arising out of or in connection with this website, except to the extent caused or contributed to by Kids Toys negligence.
Your Privacy is Important
We are committed to protecting the privacy of everyone who shops or interacts with us. Kids Toys Privacy https://www.kidstoys.nz/47-privacy-policy sets our commitment to you on privacy, including our use of "cookies".
Governing Law
Kids Toys operates this website from its offices within New Zealand. You agree to be responsible for compliance with applicable local laws if you access this website outside New Zealand.
Terms and Conditions – All Purchases
These terms and conditions set out the additional terms and conditions under which you may purchase from Kids Toys products appearing on this website. By purchasing products from this website, an agreement exists between you and Kids Toys once Kids Toys accepts an order. Each accepted order is a separate agreement.
Stock levels shown at stores are a guide only. Please check with the store to confirm availability.
Where assortments are shown, prices quoted are for each individual item. Display accessories and batteries are not included unless specified. Some items may not be on display at all stores. As items are refreshed often, styles and colours may vary from those shown. Online orders will be fulfilled using the most current version of the item available. We reserve the right to restrict quantities sold.
Unless otherwise specified, all prices displayed are for a single item or an each price. For illustration purposes, we may display more than one item in a single image. The price shown is for one only of the items shown.
Prices apply while stocks last during the currency of the catalogue. All items in the catalogue have been included in good faith and on the basis that the items, as described, will be available during the sale period. In some cases, prices in the catalogue may be further reduced. Assembly may be required for some items. Bicycle and wheel toys are supplied partially assembled. Savings shown are based off Recommended Retail Prices. Please check your local store for correct or confirmation of pricing.
Where items are indicated as Randomly Assorted, the item sent may be the item shown or another similar item from the currently available assortment.
Ordering Online
Our website serves as a guide to products that are generally available from Kids Toys stores. In some cases, online prices may not match in store prices. Kids Toys may in its absolute discretion decline to accept an order from a customer and refund any monies paid.
If an error occurs during the checkout or payment steps, we will contact you to resolve the problem or cancel the sale and refund any amounts paid. We reserve the right to cancel or limit any subscription at any time.
By ordering online, you agree to our terms and conditions provided on these pages. When an order has been placed, changes and cancellation of an order placed is not possible once the order has been picked for despatch. If your order has not yet been picked, we may be able to stop the order – please call our Customer Service Team on 1800 KIDS TOYS.
If your order is already processed and you no longer want the order, you will need to arrange postage back to us at your expense and we will be able change the order or cancel the order. Shipping that has been paid is non-refundable.
Credit card or Paypal payments are charged at time of order. All orders are to be fully prepaid prior to fulfilment. Once orders are fulfilled, we will despatch.
For more information, please call our Customer Service Team on 1800 KIDS TOYS.
You place an order with Kids Toys by selecting products and pressing the "purchase now" button on the checkout page. Kids Toys reserves the right to accept or reject an order for any reason including without limitation, unavailability of product; an error in the price, image or the product description; or error in your order. Orders are deemed received by Kids Toys at the time of successful transmission of the order. Orders are deemed accepted by Kids Toys upon Kids Toys acknowledging such order or failing to reject such an order within 14 days.
Product Availability
Kids Toys uses its best endeavours to ensure products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order. However, you acknowledge that in some cases this is not possible and Kids Toys may need to reject an order you have placed for a product where Kids Toys establishes that it is actually unavailable for delivery. In such cases Kids Toys will refund in full, all amounts you paid in respect of such unavailable product. Kids Toys reserves the right to limit the sale of products to reasonable or normal household quantities.
Occasionally, some items shown on our website will sell out without notice. We will remove any items no longer available as soon as possible and item colours and styles are also refreshed regularly. This means that in some cases older models may be displayed that are no longer available.
Lay-Bys
Lay-bys and lay-by payments are not accepted online. Our lay-by service is only available in store and is bound by our layby conditions which can be viewed at any Kids Toys store. There is a fee on laybys.
Some items are excluded from layby. Assembly may be required for some items. Bicycle and wheel toys supplied partially assembled. Display accessories are not included in the sale price. Unless specified, batteries are not included and where assortments are shown, prices quoted are for each individual item. Some items may not be on display at all stores.
Security Policy
When purchasing from Kids Toys your financial details are passed through a secure server using the latest encryption technology. If you have any questions regarding our security policy, please contact our customer support centre.
In some cases, you may be required to provide further identification for additional security against fraud. For all orders we will email a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase. Please hold onto this as you may require it later.
We accept Visa, MasterCard, Paypal, Zip & Afterpay on our website or alternatively you can contact our sales team to obtain details for bank deposit payment.
In the case where goods were purchased online, the following conditions will also apply: -
Dead on Arrival – (DOA)
If on receipt of your product it does not work, then you may return the goods free of charge (New Zealandn Orders only) and Kids Toys will supply a replacement or refund pending inspection.
You will be required to take your return to the Post Office, and you will need to obtain a Returns Authority number before an item will be accepted as a return.
International orders are to be returned to Kids Toys for inspection at your cost. For further assistance and instructions, please contact sales@kidstoys.nz
Incorrect or Wrong Goods Supplied
If the product/s received are different from the products listed on the receipt/order confirmation, you will be required to take your return to the Post Office. Kids Toys will arrange return postage and we will send the correct item, or we may issue a refund.
Manufacturer Warranty Claim
Free return shipping does NOT apply for a manufacturer warranty claim.
Change of Mind
Freight costs, to return the product to us by Post/ Courier and/ or to resend the new item back to the customer are covered by the Customer. Goods must be shipped in a strong box to avoid being damaged in transit.
Payment
You must pay for your products purchased on this website at the time of placing an order.
Variation of Products and Price
Kids Toys may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full. Product availability may vary between Kids Toys retail stores.
Shipping & Delivery Policy
See our Shipping & Delivery Policy: https://www.kidstoys.nz/1-delivery
Kids Toys ships goods across New Zealand and around the world! Please call us on 1800 KIDS TOYS to discuss any Special Orders
Returns
Return claims (including for replacement products, refunds or credits) are detailed in Kids Toys Returns: https://www.kidstoys.nz/8-returns-policy
Please refer to this policy to determine your entitlement to a return, and the process that you need to follow.
General
Children should get parent’s permission before accessing our internet site. Demonstration internet links referred to in this catalogue are third party and not endorsed by Kids Toys.
Email addresses submitted will only be used by Kids Toys for promotional and newsletter purposes. Subscribers may be automatically entered into any current online competitions we run.
We reserve the right to correct typographical errors. Some offers may continue beyond the sale end date. Limited Stock items may not be available at all stores.
While every effort has been made to ensure the information and pricing on our website and in emails sent by us is accurate, errors may sometimes occur. We will correct any errors as soon as possible. We reserve the right to alter prices if we have inadvertently published an incorrect price or postage. If this happens and the item has been purchased, we will contact you and notify you of the correct price or postage and determine if you wish to proceed at the correct price or postage or cancel your order. We reserve the right to correct typographical errors.
Any alterations to details on this website or to emails sent by Kids Toys, particularly in regards to a price or offer will not be honoured. Activities such as forgery, falsification or alteration of any Kids Toys document, electronic file or email may be fraudulent and further action may be taken.
These terms and conditions are current as at 1 May 2025, are subject to change, and may be revised or changed any time and without notice.
Company Details:
CEN PTY LTD Trading As KIDS TOYS
ABN 74 010 078 010
Postal Address: 3379 Pacific Hwy, Slacks Creek Q New Zealand 4127